Our Policies:

Consent – The practice operates a consent policy which will be issued on request at any time for the patient to read and understand prior to proceeding with any treatment. Patients have the right to make their own decisions regarding medical treatment and care. Prior to the commencement of treatment, patients may be required to sign a form of consent. Consent to treatment must always be given freely and voluntarily by a person capable of making decisions regarding the treatment. Those with a learning disability must be accompanied by a parent or guardian who may be asked to sign a consent form on their behalf.

Consultations – All consultations are carried out in person with patients, by qualified personnel in the privacy of the consultation/treatment room. Records of all consultation and treatments are kept in patients’ notes. At the initial consultation, a medical history will be taken and an outline of the problem the patient presents with. They will be given information on any planned procedure, all alternatives will be discussed, and consent obtained prior to commencement.

Patient Information

Information Provided to the Patients – TOPS Dental Care ensures that information provided to patients and prospective patients and their families/carers is accurate and that any claims made in respect of services are justified. This is in the form of a patient guide.

Cancellation Policy – At least 24 hours’ notice is required of a cancellation otherwise a charge will be made, which will be based on the circumstances of the patient and at the practice’s discretion.

Methods of Payment – All major credit/debit cards are accepted/cash /cheques.

Privacy and dignity of patients – The privacy and dignity of patients are respected at all times. This clinic has a policy of patient confidentiality and all information and records are kept safe and confidential. There are facilities for patients to have private conversations with the clinical and reception staff.

Facilities within the Premises

TOPS Dental Care is well located on the outskirts of Tewkesbury.

We have a free carpark.

Our large patient lounge provides a comfortable waiting area.

There is a downstairs surgery.

Making an appointment – All patients are seen on an appointment basis.

Treatment of Children – We do treat children. We will expect minors to be accompanied to the clinic by their parents.

Patient Surveys – TOPS Dental Care values the views of its patients, and uses these to inform the provision of treatment and care of prospective patients.

It is the policy of this practice also to carry out regular random patient surveys to seek the views of our patients as to the quality of the treatment and care provided by our personnel. This also enables the practice to ensure compliance with its quality monitoring policy as per standards. These results will be available for patients and their families to view on request. These will also be issued to the Care Quality Commission as and when requested. Patients views will be collated into a report by entering the results into a spreadsheet and totals and percentages will be calculated as to the overall performance. Explanation of the totals may also be represented by visual aids such as graphs and charts. The results of the survey will also be made available to staff by way of discussion at regular staff meetings. Guidance as to where and how to access the report will be noted in the minutes of these staff meetings.

Cookie Policy – This website uses Google Analytics to help analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.
If you have questions concerning our privacy policy, please use our contact details to discuss them.